Refund policy

Thank you for supporting Send It Paragliding! We strive to provide the best possible customer experience and satisfaction, and we understand that sometimes a return may be necessary. Our product return policy is outlined below:

1. Return Eligibility

• Our products may be returned within 30 days from the date of purchase.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

1. Refunds

• Once we receive the returned product, we will inspect it to ensure it meets the eligibility requirements.
• If the product is eligible for a return, we will issue a refund for the purchase price of the product (excluding shipping and handling fees).
• Refunds will be processed using the same payment method used for the original purchase.
• Please allow 5-7 business days for the refund to appear in your account.

1. Return Process

• To initiate a return, please contact our customer service team at info@senditparagliding.com.
• Our customer service team will provide you with instructions on how to return the product.
• Please include the original packing slip or a copy of your order confirmation email in the return package.
• We recommend using a trackable shipping method and keeping the tracking information for your records.

1. Exclusions

• We do not accept returns on personalized or customized products.
• We do not accept returns on products that have been damaged due to misuse, negligence, or accident.

Thank you for choosing our products. We appreciate your business and will do everything we can to ensure your satisfaction. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.